Terms of services

TERMS OF SERVICE

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

• Anyone with a nail condition we suspect may be contagious.

• Anyone with open or infected wounds in the treatment area.

• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.

• Anyone that is rude, mean, or disrespectful.

• Diabetes Client: Please inform our technician so we can provide our service with proper care.

NO CUTTING SERVICES ARE ALLOWED.

• Please note we are not responsible for any injuries that involve health issues

• We are not allowed to cut any ingrown nails or hang nails, but we will try to accommodate you only if you agree to sign the Ingrown Nail Consent Form to release all liability.

7 DAYS SERVICE GUARANTEE

• We offer free fix or touch-up for any gel chip or peel, any broken nail after a full set service within 7 days period, and must be the same color and not to exceed 1 time per service/ week. (regular polish might not apply for this guarantee)

• If your nails become scratched or miss-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.

• You must arrange an appointment to have your nails fixed within 7 days after your initial service (also depends on your nails condition; if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it ).

• We want our clients to be happy and satisfied with the services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary, please let us know so we can make it right. Our goal is to ensure each service and visit meets your satisfaction.

• We will add touch-ups if you are unsatisfied with your service but you must inform us during the time period the service session is active.

• Please notice that we will not re-do your service if our technician has confirmed and clear with you about your nails & prices during the time service active.

• As soon as you have walked out the salon door that means you have accepted and are happy with the service.

• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.

REFUNDS, RETURNS & EXCHANGES

• All sales & service charges are final. NO refunds or exchanges.

• We will not offer any refund or credit note because you have simply changed your mind.

• Once services are paid for we will not be able to offer refunds.

• Gift card and e-gift is Non Refundable and NOT transferable for cash to buy or sell anything.

PUNCTUALITY

• Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than 10 minutes late, it is best to notify us.

APPOINTMENTS/ WALK IN

• We value our clients with advanced appointments. Any appointment will be hold for 10 minutes, after that period, we cannot guarantee completion of the services booked, but as always, we will try our best to accommodate you as soon as possible.

• We welcome walk-in clients, but if availability is limited you may have a waiting period or to schedule an appointment for a future time. Appointments are made to provide convenience to your busy schedule. However frequent “no-show or cancel” last minute might force us to no longer honor your appointment requests.

CHANGES OF YOUR MIND

• Any nail lengths, shape or color choices you make will be shown to you first on 1-2 nails before we move to the next. Please make sure you are satisfied with your nail and color first, if you not satisfied with it, please speak up and let our technician or manager team know to correct that.

• Unfortunately, once your service is complete, we cannot go back to change your original choice without extra charges being applied.

JEWELRY & PERSONAL ITEMS

• We cannot be responsible for loss or damage to personal articles including clothing, jewelry, phones and accessories.

PRICING

• Please note that price might change based on your customized order and add-ons without of notice.

• Please ask or double check the price with our technicians before starting the service.

• All prices are subject to change at the discretion of the management.

WAXING POLICY

Unfortunately not everyone is a candidate for waxing. Here are the contraindications to waxing.

• Please tell your wax provider of any medications, allergies, or contraindications.

• Use of skin peeling, skin thinning preparations, and acne medications such as:

Retin A, Tretinoin, Differin, Prednisone, and Accutane. Accutane users must be off of medication for one year before waxing.

Varicose Veins.

Underarms: Mastitis.

Skin disorders or diseases, such as bruising or recent haemorrhage, Scar tissue (recent). Keloids.

Warts, Moles and skin tabs (area can be avoided). If you have an STI, you cannot be waxed.
Fractures or Sprains. Bruising. Sunburn. Use of sunbeds 24 hours prior to waxing.
If you are receiving cancer therapy (chemotherapy or radiation).

• We do not wax anyone under the influence of drugs or alcohol.

If you are pregnant you will be more sensitive to waxing. Please obtain permission from your physician

Waxing FAQ

• To receive the best wax possible the hair needs to be at least a half inch long or two weeks worth of hair growth. This is especially true for brazilian and leg waxing. It's a good idea to do a salt scrub on the area being waxed the day before to remove dead skin cells in preparation.

• Avoid hot showers, hot tubs, saunas, and swimming for 48 after your wax. Also avoid tight clothing for 48 hours to avoid irritation.

• Keep the area clean daily and avoid lotions or creams for a few days. Avoid tanning beds.

• For best results use a product designed for waxing to avoid ingrown hair, irritation and help with sensitive skin.

• Waxing may last anywhere from 4-6 weeks. The skin will stay smooth for two weeks and then you will start to see new hair growth. By the time 4 weeks comes again, the hair that's there will be long enough to wax. It's not recommended to shave between waxes.

Brazilian Waxes

• A brazilian wax removes all pelvic area hair. You may also include removing hair from the backside.

• It's possible to leave a patch or strip of hair also.

• We wear gloves for body waxing services and never double dip while waxing.